The Neighborhood Experts - Testimonials

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First time buyer, everything was made simple and clear to understand.

Any questions I had were answered in a timely manner, and everything was done around my own schedule. Nycole who I worked with was very pleasant to work with and thoroughly ensured I knew the ins and outs of everything we looked at and what to expect throughout the entire process.

Kevin T

It has taken me some time to write this review…not because the experience wasn’t perfect but because it pretty much was.

How do you get others to believe it? I have known Mark & Denise for years and have listed every home I’ve had with them. And we have tested their abilities with unique situations every single time!! Each and every time they have respected our situation, adapted to our needs and carried us through the process emotionally as friends and professionally as clients. This time was no different as I had to sell my moms home after her passing. Denise held my hand in her heart every step of the way. She gave me the courage to set a deadline and because of that we sold and closed in under 3 weeks. I will be forever grateful for this experience and will never work with anyone else.

Hilary C - Mentor, Painesville, & Concord

Wow, what a Rockstar.

We were pressed for time, but also had a tough list of needs. She stepped up with great choices. But, in the midst of a widely cast search for more rural properties, a family emergency caused a change to seeking a local suburb. She quickly switched gears and quickly found a nice place at a great price, AND got the close finished right at the last minute we had. Wow, handled it all with perfection and grace. I can highly recommend Nycole Kostelac with confidence in her ability to obtain a perfect home for you. Nycole is very patient, knowledgeable, personable, flexible and a wonderfully astute realtor. You'll be in great hands!

John W

Mark and Denise are absolutely terrific!

We bought our home in OH while living in NJ. They set up 6 showings for a Saturday with less than 48 hours notice from us. We drove out to OH Saturday AM, looked at the houses, and submitted and had our offer (which was a bit below asking) accepted by the time we returned to NJ on Sunday evening. Denise was incredibly responsive and went way above and beyond to steer us through the closing process while we continued to live in NJ. She worked with the seller to get necessary repairs completed before closing. She also worked with the lender and title company to keep everything on track because we were on a time crunch with a baby expected two weeks after our scheduled closing. We closed in about 40 days. Mark and Denise are great people who you can trust to go the extra mile and make sure you find the right house for you. We cannot recommend them strongly enough!

Nicolas G - Mentor

Denise Zervos sold our home in less than 48 hours.

Her team is so professional and handled every last detail. Even when I was getting emotional about selling our home, she gave me the confidence to know that everything will be fine. It was beyond fine - it was perfect. The photographer made our home look gorgeous. We had over 90 people come through via a showing/open house, 9 offers, and we got over our asking price. Denise was constantly communicating with us every step of the process. If you are looking for a dedicated team that puts their clients first, I highly recommend Platinum Real Estate. You will be glad you did!

Cheryl S - Strongsville

I was living in NC and searching for a home in Ohio.

Nycole Kostalec worked with me over Zoom patiently showing me untold numbers of homes. She would set up appointments and would also set up showings at homes I would suggest. I know I was picky and difficult yet Nycole was always cheerful, friendly and professional and she never gave up. It took from early March until June to find the perfect place and I am so grateful for her patience and guidance in how to put in an acceptable offer. And i know that she worked hard on our behalf to help us finally secure our home. We love our house, our neighborhood and town. The entire process went smoothly thanks to her guidance and expertise. I would definitely recommend Nycole to anyone selling or buying.

Krys C - Mentor

Nycole is absolutely amazing.

She cleared her schedule for me and made me a priority knowing I was on a timeline to get into a place. Nycole went above and beyond from FaceTime to pictures to videos of homes when I could not see them in person. She cares about me and my family and that is something that means more to me then just selling me a home. If you are looking to buy or sell Nycole is the only choice you should make. Thank you so much and god bless!

Casey S

Erin was phenomenal!

She sold my home in 1 day and got over asking price! Erin then helped me find a perfect house for me and my 3 children! We were the first to look at my new house and offer was put in and accepted within 2 hours! Erin went out of her way to help with every step of the process. I couldn’t have asked for a better person to work with. I highly recommend her and Platinum Real Estate.

Jacqui L - Concord

Mark helped me with the sale of a home.

I was very nervous about the process. After closing, I realized how much expertise he has in the field. He was able to not only complete the sale, but, he got me even more for it than I thought possible. If you’re considering selling... call and talk to Mark and Denise. They are true real estate professionals. They’re not just somebody with a real estate license. They can and WILL get it done!!!!!

Mike M - Willoughby Hills

Would do business again with Nycole & Platinum Real Estate

Marilyn K - Chardon

Nycole, is a true client advocate.

She is a go getter and such a pleasure to work with. I always feel that it's a team effort when I work with her. Have yet to see her shy away from a challenge. Buyers and Sellers alike would be lucky to have her on their team.

Brian N

Working with the Platinum team has been a blessing for my wife and I.

From the very beginning, as first time homebuyers we were nervous not being able to find a home in our price range due to the volatile market. Denise and her team made this happen for us. We always had Denise's full attention throughout our process, she listened to our frustrations and opinions and always offered a solution immediately. Any questions we had whether it be in the early morning, or late at night we had a quick response solving the issues. Buying a home is not an easy process but Denise and her team made this as seemless as possible for us and we cannot thank them enough for all the hard work they put in to get us to close on a very tight schedule. Denise and her team go above and beyond any expectations we had with their knowledge of this industry I highly recommend Denise and the Platinum team and will always use them in our future endeavors.

Jordan and Alex J - Madison

Being that I was a real estate agent in the past, I was a bit critical of the process working with Denise Zervos and her team.

I had very high expectations when listing my house. I really appreciated her straight forwardness and her professionalism. Denise got it sold quickly and for a good price. Must say that they exceeded our expectations in all areas!

Darlene I - Willowick & Euclid

My husband and I decided, in one afternoon, to buy a new house and to sell our old home, but we wanted a PARTICULAR home.

Bad. Nycole did all she could to make sure we would call that particular house a home. She lovingly prepared our old home for sale. Her and her crew took beautiful pictures of our old home and sold it in a week. Nycole made what would usually be a pretty stressful experience, a smooth one. She reminded my husband and me often of exactly what we needed to be doing or signing or preparing that week in order to make each sale go through. Nycole is by far one of the kindest, and most professional agents I’ve ever worked with. She’s a sweet real estate angel. Thank you Nycole!!!!

Nora C

Our entire experience with Denise and Platinum was incredible.

We ran into so many unexpected hurdles with our home buying and selling experience, but they were there every time to help us navigate everything. Communication was ALWAYS fantastic. Ease of everything was great. Lots of digital signing to simplify things. Instructions and reminders every step of the way! Thanks to Denise, we were able to sell our house on day one of showings ABOVE asking with a time frame that worked for us buying our new home. We were also able to buy our new home with our initial offer and avoid getting into a lengthy, expensive bidding war like we had in the past. 11/10 would recommend them, and we already have recommended them to another family member that has already closed on a new home after unsuccessfully working with another realtor for months. Can’t say enough great things about our entire experience with Platinum!

Jeremy K - Willoughby Hills & Mentor

I recently both sold a house and purchased a house with Denise and Mark Zervos.

In short, I am highly satisfied. Denise was an excellent listing agent. She was insightful in getting the home staged and photographed to look it’s best and put together an excellent listing. Throughout the entire process she was available and always quick to return calls. Shortly before closing some problems arose on the buyers side. Her and Mark made it happen and navigated through a difficult situation that affected both transactions. I also had an issue after the purchase of my current home. Honestly they could have told me “sorry” and let it be, it had closed and they had been paid. Instead they advocated and went to bat for me. I give the Zervos’s my highest praise and recommendation.

Ben B - Mentor

Erin Paglio was the absolute best Realitor!

She knows how to spot a “pig with lipstick” lol. (Which, unfortunately under the advice of a different Realitor we had purchased a terrible disaster of a house previously). Erin would not allow the purchase of such a terrible house and saved us thousands by knowing a good solid home from one that was covering up big problems. Erin helped us sell our house in a week and a half and we were pressed for time to purchase a house in 1 week, which with her help was accomplished! We have been in our new dream home for about 1 year. Our boys couldn’t be happier with the 2 acres and space to run around in the house. We have lots of space and run a business out of the home which doesn’t get in the way of having all the family space we need. So we found what works perfectly for us and we have room to grow! Erin is a hoot! Never a dull moment with her! Our kids loved her and she made the whole experience enjoyable. It’s a rather stressful thing to sell and buy a house but with Erin by our sides (always available and flexible) it was enjoyable! She works fast and is very professional! She goes above and beyond; She even let us drop something by at her place on a weekend. We were blessed to have her as a Realitor and plan to use Platinum in the future if ever needed. We refer all our friends and family to her! Thank you! Thank you!

Tara K

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